Contact information

Contact & customer service

Questions about our products, your order, delivery or returns? Email info@trynorthplus.com. For order enquiries, please include your order number.

Our service hours are Monday–Friday, 09:00–17:00 (German time, CET/CEST), excluding public holidays. We usually reply within 24–48 hours.

UNZ LIMITED LLC, trading as NorthPlus
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@trynorthplus.com
Telephone: +1 (425) 541-2829
Wyoming Entity ID: 2026-001968217

Return address

Handwerkstraße 31
70565 Stuttgart-Möhringen
Germany

Request a return

To use our money-back guarantee, email us within the applicable window after receiving your order: 30 days as standard, 60 days for the NorthPlus Patella Strap, or 90 days for Amla Daily. We will send you return instructions. Please send returns to the German return address above.

Cancellation, returns & refunds · Shipping & delivery

Quick help

FAQs · Track your order · Payment methods

Business and fulfilment

NorthPlus is operated by UNZ LIMITED LLC and managed from the United States. Orders for the United Kingdom and Australia are dispatched from our warehouse in China. Our return address is in Germany and is separate from our dispatch warehouse.