Refund policy

Cancellation, returns & refunds

Money-back guarantee

Our standard return window is 30 calendar days after delivery. The NorthPlus Patella Strap has a 60-day money-back guarantee, and Amla Daily has a 90-day money-back guarantee. These product-specific windows replace the standard 30-day window; the return process and other conditions below remain the same.

Try your NorthPlus product at home. If you are not satisfied, request a return by emailing info@trynorthplus.com within the applicable return window after delivery: 30 days as standard, 60 days for the Patella Strap or 90 days for Amla Daily. This guarantee covers change-of-mind returns and opened products that have been tried properly; you do not need to show a fault.

  1. Send your order number and the items you want to return. Giving a reason is optional.
  2. We will send return instructions. Use the German return address below, rather than our US business address or a different sender address on your parcel.
  3. Return the item with its supplied accessories within 14 days of notifying us. Pack it securely. Original packaging is helpful but not required. Keep your proof of postage.

For this voluntary guarantee, the item must be clean and complete. Proper trial use is allowed; damage caused by misuse is excluded. These conditions do not limit statutory cancellation rights or rights concerning faulty goods.

Return address

Handwerkstraße 31
70565 Stuttgart-Möhringen
Germany

Return costs and refunds

For a change-of-mind return, you pay the cost of international return shipping from your country to our return address in Germany. There is no restocking fee. We cover necessary return costs for incorrect, damaged or faulty goods; contact us to arrange this.

We refund returned items to the original payment method. Under the voluntary guarantee, we initiate the refund within 10 business days of receiving and inspecting your return. Your payment provider may need additional processing time. Any shorter statutory deadline still applies.

UK and EU statutory cancellation rights

For eligible distance purchases, you may cancel without giving a reason by notifying us within 14 days of receiving the goods. For one order delivered in separate parts, the period starts when you receive the last item. Email or write to UNZ LIMITED LLC, trading as NorthPlus, 30 N Gould St Ste R, Sheridan, WY 82801, United States; info@trynorthplus.com. You may use the form below, but it is optional. Sending your notice within the deadline is sufficient; prior approval is not required.

Return the goods to our Stuttgart address within 14 days of cancellation. We refund your payment, including the least expensive standard delivery charge, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or proof of return, whichever comes first. Extra costs for a more expensive delivery option are not refunded. We use the original payment method unless expressly agreed otherwise and do not charge a refund fee. You pay direct change-of-mind return costs. A deduction for diminished value applies only to handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Optional cancellation form

To: UNZ LIMITED LLC / NorthPlus, 30 N Gould St Ste R, Sheridan, WY 82801, United States; info@trynorthplus.com

I/we cancel my/our contract for the following goods:
Goods / order number: __________
Ordered on / received on: __________
Name: __________
Address: __________
Date: __________
Signature (paper notices only): __________

Faulty goods and Australian consumer rights

Contact us promptly about incorrect, damaged or faulty goods. No short reporting deadline limits your statutory rights. Australian customers retain the consumer guarantees provided by Australian Consumer Law, including applicable rights to a repair, replacement or refund. Our voluntary money-back guarantee does not limit those rights. Mandatory consumer rights in the UK, EU and other applicable jurisdictions remain unaffected.

For change-of-mind exchanges, we arrange a return and new order. This does not affect your rights concerning faulty goods.

Contact & company information

NorthPlus is operated by UNZ LIMITED LLC.
30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States
Registered with the Wyoming Secretary of State: 2026-001968217

Email: info@trynorthplus.com
Telephone: +1 (425) 541-2829
Contact & customer service