Orders & products
What does NorthPlus offer?
Products for everyday comfort and support for your back and knees. Each product page explains its features, fit and use.
Can I change my order?
Email info@trynorthplus.com as soon as possible with your order number. We will check whether a change is possible before dispatch. Your statutory cancellation rights are unaffected.
Shipping & delivery
Where do you ship and how much does it cost?
We offer free standard shipping to the United Kingdom and Australia, with no minimum order value. See our shipping policy for delivery details. Applicable taxes and import charges are included in your checkout total. Orders ship from our warehouse in China.
How long does delivery take?
Estimated delivery is 5–7 business days from ordering, including processing and shipping. Business days are Monday–Friday, excluding public holidays. Delivery dates are estimates.
How do I track my order?
After dispatch, we email you the available tracking details. Visit Track your order for help.
Returns & refunds
How does the 30-day money-back guarantee work?
Email us within 30 calendar days of receiving your order. You may try the product properly. We will send return instructions. Return the item and its accessories within 14 days of notifying us.
Return address
Handwerkstraße 31
70565 Stuttgart-Möhringen
Germany
Who pays for return shipping?
For a change-of-mind return, you pay international return shipping to our German return address. We cover the necessary return shipping cost for incorrect, damaged or faulty items. There is no restocking fee.
When will I receive my refund?
Under our voluntary guarantee, we initiate your refund to the original payment method within 10 business days of receiving and inspecting the return. Separate statutory deadlines apply where required. See our cancellation, returns and refunds policy for full details. Your statutory rights are unaffected.
Payment & customer service
How can I pay?
Available options appear at checkout and on our payment methods page.
How do I contact you?
Use our contact form or email info@trynorthplus.com. Our service hours are Monday–Friday, 09:00–17:00 (German time, CET/CEST), excluding public holidays. We usually reply within 24–48 hours.
Contact & company information
NorthPlus is operated by UNZ LIMITED LLC.
30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States
Registered with the Wyoming Secretary of State: 2026-001968217
Email: info@trynorthplus.com
Telephone: +1 (425) 541-2829
Contact & customer service