Where is my order?
Use the tracking link in your dispatch email or enter your tracking number below. Selecting “Track parcel” opens the external service 17TRACK in a new window and shares your tracking number with that provider.
How it works
We email the available tracking details after dispatch. Tracking updates when the carrier registers your parcel. If no status appears yet, check your tracking number and try again later.
Processing & delivery
Orders are dispatched from our warehouse in China.
Estimated delivery is 5–7 business days from ordering. Business days are Monday–Friday, excluding public holidays. Delivery dates are estimates. We deliver to the United Kingdom and Australia. See our shipping policy.
No dispatch email or need help?
Check your spam folder too. Email info@trynorthplus.com with your order number or use our contact form. Our service hours are Monday–Friday, 09:00–17:00 (German time, CET/CEST), excluding public holidays. We usually reply within 24–48 hours.
Contact & company information
NorthPlus is operated by UNZ LIMITED LLC.
30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States
Registered with the Wyoming Secretary of State: 2026-001968217
Email: info@trynorthplus.com
Telephone: +1 (425) 541-2829
Contact & customer service